• Home /
  • Tenants Guide

Tenants Guide

Tenants Guide

We understand moving or relocating can already be a stressful time, therefore we have designed our processes for renting a property through us to be as streamlined as possible. Please see below some of the important information about our services to you.

  • Office hours for enquiries are 9am – 5pm Monday to Friday. Our preferred maintenance contractors are available 24/7 for emergencies only. Details will be in your lease.

  • We do keep duplicate keys for our properties to be used for emergency access or when you have granted permission for the keys to be used for inspections or maintenance.

  • If you happen to lock yourself out in office hours, you may borrow our key and have it returned to us on the same day. This service is unavailable out of office hours and public holidays. We suggest you arrange a suitable location for a spare key, should you happen to require a key out of office hours.

  • You may change locks after you have received permission from the Landlords. If you choose to change the locks you must then supply us with a spare set of keys within 24 hours.

  • Routine property inspections will be carried out during your tenancy so we are able to check on how the property is being maintained and if any maintenance needs attending to. You will be given 7 days notice for these inspections.

  • All requests, aside from emergencies, for repairs and maintenance must be put in writing and emailed or faxed to Batemans Bay Property Management. There is also a Maintenance request form on our website.

  • It is the tenants responsibility to connect electricity, gas and phone/internet in their names and arrange for a reading to be taken prior to moving in and vacating the premises.

  • It is advisable that you insure your personal belongings. The Landlords cannot be held responsible for any damage that may occur during your tenancy.